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CE Lead Consultant

Location: 

London

Category:  T&D MBS
Business Unit: 

KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.

Responsibilities

  • The Lead Functional Consultant will lead the delivery of our Microsoft Dynamics 365 solutions
  • Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
  • Have an exceptional understanding of Dynamics 365 technical and functional capabilities
  • Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
  • Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
  • Define training needs within the team and coach other team members
  • Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
  • Meet and exceed customer expectations of business knowledge, skills and behaviour.
  • Identify business/project risk and mitigate or communicate as necessary.
  • Ensure progress updates are communicated to relevant parties both formally and informally.
  • Identify practice development activities and help in defining how these will be delivered
  • Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
  • In all activities, ensure timely completion of internal processes and mandatory training.
  • Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.

 

Requirements:

Qualifications and Skills

  • Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
  • Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
  • Broad understanding of software development lifecycle, development management,release management, data migrations, cut-over planning and early live support.
  • Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:

•       Sales Management

•       Marketing automation

•       Project Services Automation

•       Customer Service Management

•       Field Services

  • Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
  • Azure SQL / SQL Server
  • PowerApps, LogicApps, Flow and Common Data Service
  • Visual Studio Team Service
  • Knowledge of best practices for working with offshore teams
  • Experience of Agile Methodology
  • Certification in TOGAF or Zachman Framework would be beneficial
  • Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
  • Microsoft Dynamics CRM Certifications (CRM , 2013, 2015, 2016, 365) are desirable
  • Graduate from a top University
  • A relevant degree within a computational or business discipline
  • Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;

 

Experience and Background

  • Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
  • Ability to lead engagements and present to the C-Suite stakeholders.
  • Experience with Dynamics 365 in a Lead Design Consulting role
  • Experience of large scale CRM implementations
  • Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
  • Pre-sales experience
  • Excellent presentation and demonstration skills
  • Business process mapping, modelling and documentation knowledge
  • Experience of mentoring junior and offshore staff

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