Senior Manager - CS&P - Global Business Services

About the role

Advisory brings together specialists who help organisations address complex challenges, improve performance and deliver sustainable change. Working across sectors and alongside colleagues from across KPMG, our teams combine business, technology and industry expertise to develop practical, future-focused solutions.

Within the Global Business Services (GBS) consulting team, you will help clients improve the value, agility, productivity and customer experience of their business services. You will lead work across GBS strategy, business cases, target operating models, transition, implementation, optimisation and Business Process Outsourcing (BPO) advisory.

A central part of the role is developing and delivering KPMG’s Agentic GBS proposition. You will help clients use artificial intelligence agents, intelligent automation, digital workforce capabilities and advanced analytics to create effective next-generation operating models. You will also contribute to the growth of the practice through client development, thought leadership, proposition development and team leadership.

The role involves regular travel to client sites, collaboration with KPMG teams in the UK and internationally, and support for multi-country transformation programmes.

Roles and responsibilities

• Lead complex GBS transformation programmes from strategy and business case development through operating model design, implementation, stabilisation and optimisation.
• Advise senior client stakeholders on GBS strategies that align service delivery with enterprise priorities and measurable business outcomes.
• Design future-state operating models covering organisation, governance, service management, process excellence, technology, data, workforce and location strategy.
• Help clients adopt next-generation and Agentic GBS capabilities by integrating artificial intelligence, automation, analytics and digital workforce solutions.
• Shape, plan and quality-assure client engagements, producing clear reports, presentations and recommendations for executive audiences.
• Originate and convert opportunities, lead proposals and bring together multidisciplinary KPMG teams to address complex client needs.
• Develop KPMG’s GBS and Agentic GBS propositions, methodologies, tools, accelerators and thought leadership with UK and global colleagues.
• Support practice growth through capability development, recruitment, resource planning, coaching and development of high-performing teams.

Experience and skills needed

• Consulting experience in Global Business Services, together with substantial experience of Business Process Outsourcing advisory, including areas such as provider selection, procurement processes or contracting.
• Evidence of delivering work across several stages of the GBS lifecycle, including strategy, business case development, target operating model design, implementation or optimisation.
• Experience leading complex, cross-functional transformation programmes and managing teams to meet demanding delivery and quality expectations.
• Strong knowledge of GBS operating models, including governance, service delivery, enterprise processes, controls, technology, data and organisational design.
• Experience shaping technology-enabled or artificial intelligence-enabled transformation, such as enterprise resource planning-supported shared services, intelligent automation, digital workforce strategies or Agentic GBS models.
• A track record of building senior client relationships, influencing executive stakeholders, developing proposals or new work, and communicating clear recommendations.
• You must be willing and able to travel within the UK and overseas as required and meet the Baseline Personnel Security Standard (BPSS).

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